Refund policy

Refund Policy

Last updated: April 7, 2026

We want you to love your purchase. If something isn't right, here's how we handle returns and refunds.

1. Returns We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging. Due to the handcrafted and collectible nature of our products, we reserve the right to assess each return on a case-by-case basis. There is a 15% restocking fee on returned merchandise except for faulty or damaged due to a manufacturing defect.

2. Non-Returnable Items The following items are not eligible for return:

  • Items marked as final sale
  • Custom or personalized orders
  • Items damaged during postal transit (please file a claim directly with the carrier)

3. How to Initiate a Return To start a return, contact us through our contact page with your order number and reason for return. We will provide instructions on how and where to send your item. Items sent back without prior authorization will not be accepted.

4. Return Shipping Costs The customer is responsible for return shipping costs, except in cases where the item arrived faulty or damaged due to a manufacturing defect. In those cases, we will cover the return shipping. Please note that damage caused by postal carriers is not covered by us — we recommend filing a claim directly with the carrier in those instances.

5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

6. Exchanges We only replace items if they are defective or damaged due to a manufacturing fault upon arrival. Contact us with photos within 48 hours of delivery to arrange an exchange.

7. International Returns International customers are responsible for all return shipping costs, duties, and taxes unless the item is faulty or damaged (excluding carrier damage). We recommend using a trackable shipping method.

8. Late or Missing Refunds If you haven't received your refund after 10 business days, please check with your bank first, then contact us and we'll investigate.